Health Direct Australia

Australian Health Thesaurus (AHT) and PoolParty are integral to our search and content management strategy!

Healthdirect Australia (Healthdirect) is a COAG (Council of Australia Governments) company charged with strategic procuring of publicly funded health services that are delivered through innovative telecommunications and information technologies. The Company’s objective is to ensure all Australians have access to the right advice on the appropriate care for their health issue when they need it and where they need it. Healthdirect provides access to free health advice and information via a 24-hour telephone health triage service provided by Registered Nurses. In addition the Pregnancy, Birth & Baby helpline provides a national 24 hours a day, seven days a week telephone support helpline for women, their partners and families providing access to information to support decision-making in relation to pregnancy, birthing and postnatal care.

These helpline services are now complemented and supported by a new health information website.

The issue

How to ensure all Australians have access to the right advice on the appropriate care for their health issue when they need it and where they need it.  How to provide semantic capability to support the Australian population in their time of need?

Measures

To improve the user experience and to support the content generation process Healthdirect decided to build up a Semantic Framework to provide semantic functions and services within the Health Portal Platform. PoolParty Semantic Suite was selected as a tool for setting up a PoC to prove that all requirements can be met. PoolParty proved to fulfill a list of requirements: Ontology Management, Tagging and Text Processing, Entity Extraction, Semantic Enhancement Services and Semantic Search.

Results